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Frequently Asked Questions

Why should I outsource my support functions?

Outsourcing allows you to focus on your core business; it gives your company access to a higher level of expertise than you usually can afford. It means you get qualified experts, appropriately skilled for your business operations, along with the flexibility in retaining them for an extended period. Having the right outsourcing partner can also benefit you in the form of reduced overhead costs.
This is covered through clear termination clauses in our contract. However, we try to prevent such a situation from ever arising by providing you with clear problem escalation routes. You can raise any issue to the Operations Manager, and the CEO for redressal and an appropriate solution will be provided.
Focused heavily on quality and continuous process improvement, offshore outsourcing firms operate at high levels of efficiency, predictability, and reliability. High process maturity dramatically reduces risks and provides a significant advantage when managing service level agreements.